Frequently asked questions

Yes. Most of our work is on-site. We visit homes and offices across Durban, from Umhlanga and Durban North to Westville, Pinetown, Chatsworth and Amanzimtoti. Business clients outside Durban are visited by arrangement.

Yes. You can drop off laptops and desktops at our base in Asherville, Sydenham (Durban 4091). WhatsApp us first so we know to expect you. We diagnose the fault, quote you, and let you know as soon as it is ready.

Yes. Remote support works anywhere in South Africa. We connect securely to your computer to fix software, email, printer and network problems without anyone having to travel.

Our normal hours are Monday to Friday, 08:00 to 17:00, but we regularly help clients after hours and on weekends, especially with remote support. WhatsApp 072 653 4373 and we will get back to you.

Yes. We repair all major laptop and desktop brands, including Apple MacBooks and iMacs, Lenovo, HP, Dell, Acer, Asus and custom-built PCs, running everything from older Windows versions to Windows 11 and macOS.

Every job is different, so we quote per job. You always get a clear quote before any work starts, with no surprises on the invoice. WhatsApp or call us with the details and we will give you a price.

Yes. We rebuild hacked or slow WordPress sites as fast, hand-coded HTML/PHP websites that have no plugins to exploit, then move your hosting and email onto our servers so everything is managed in one place.

Yes. Many repairs such as software faults, upgrades and virus removal can be done at your home or office. Some hardware repairs are done in our Sydenham workshop, and we will tell you upfront which applies.

Often it is. An SSD upgrade or new battery can give an older laptop years more use for far less than a new one. If a repair doesn't make financial sense, we will tell you honestly and help you choose a replacement.

We take care to keep your data safe during every repair and back it up before any reinstall. If the drive has failed, we will try to recover what we can.

Yes. We work on Apple MacBooks and iMacs as well as all major Windows laptop and desktop brands.

Yes. We can look after your business on an ongoing basis with regular maintenance and priority support, or help on a call-out basis when you need us. We will suggest what suits the size of your business.

We cover most of the greater Durban area, including the CBD, Berea, Durban North, Umhlanga, Westville, Pinetown and the South Coast up to Amanzimtoti. Business clients further afield are visited by arrangement.

Yes. Upgrades, moves and maintenance can be scheduled after hours or on weekends by arrangement, and remote support is often available in the evenings.

Yes. We can plan and install the network, Wi-Fi, computers, printers, email and backups for a new or relocated office.

Yes. We only connect when you give us a session code, you can see everything happening on your screen, and you can disconnect at any time. Access ends when the session ends.

A working internet connection and a computer that can start up. We will send you a small program to run, which lets us connect for that session only.

Physical faults such as broken screens, failed hard drives or a laptop that won't switch on need hands-on repair. In Durban we can do those on-site or in our workshop.

Yes. We regularly help clients remotely in the evenings and on weekends. WhatsApp 072 653 4373 and we will get back to you.

We keep selected units and parts and can source specific models to order. Tell us your budget and what you need it for and we will recommend options.

Yes. We can install your programs, set up email and move your files from your old computer so it is ready to use.

It depends on its age and condition. An SSD and memory upgrade often transforms a computer for a fraction of the cost of a new one. We will give you an honest recommendation.

Yes. We help businesses plan devices, networks and software so money is spent where it makes a difference.

It depends on the size of the site and how quickly content is ready. A standard business website is typically much quicker than a large online store. We give you a timeline with your quote.

We build most sites in hand-coded HTML and PHP because they are faster and far harder to hack. If you already have a WordPress site that has been hacked or has slowed down, we can rebuild it cleanly.

Every site we build includes on-page SEO: keyword-focused pages, titles and descriptions, schema markup, a sitemap and Google Search Console setup. Ranking also depends on competition and time, and we will advise you on what helps most.

Yes. We host websites and business email on our own NVMe servers, so the people who built your site are the ones looking after it.

Yes. We migrate websites, mailboxes and domains from other providers and plan the move so there is little or no downtime.

We run managed servers with fast NVMe storage and look after them ourselves, so we can respond to problems directly instead of logging tickets with a third party.

Yes. We set up your business email on your phones, computers and Outlook, and it can also be used through webmail in any browser.

Yes. We register and renew .co.za, .com, .africa and other domains, and manage the DNS for you.

We favour setups that keep working offline and sync when the connection is back, so load shedding or an outage doesn't stop your sales. We will explain the options for your business.

Yes. We load your products, set up stock tracking and show you how to receive stock, do stock takes and read the reports.

Yes. We train you and your staff on-site so everyone is confident on the till from the first day.

Yes. If off-the-shelf software doesn't fit how you work, we can build custom point-of-sale and stock systems. See our custom business software service.

Not necessarily. We can build systems that run on a computer or server in your office, so they keep working during outages. They can also be put online if you need access from anywhere.

Custom systems hosted on your own equipment don't carry per-user subscription fees. Ongoing support and changes are quoted separately, and online hosting has its own cost.

We start by learning how your business works, then agree on a plan and build it in stages so you can use and give feedback on each part as it is delivered.

Usually, yes. We can import customers, products and stock from your existing spreadsheets so you don't start from scratch.

You get your logo in vector (SVG, PDF/EPS) and image formats (PNG, JPG), in colour and single-colour versions, ready for print, web and signage.

We present initial concepts, then refine your chosen direction with revisions until you are happy. The details are set out in your quote.

We design print-ready artwork and can arrange printing through trusted local printers, or supply files to your own printer.

Yes. If you only have a blurry or low-resolution logo, we can recreate it as a clean vector file.