Remote IT support
Remote IT support, anywhere in South Africa
Most computer problems don't need a technician at your door. We connect securely to your computer and fix it while you watch, from Durban to Johannesburg, Cape Town and everywhere in between.
Overview
Remote IT Support from a team that has done it since 2009
Remote support is the fastest way to get help. There is no travel time and no call-out wait, and the fix usually starts within minutes of you getting in touch. You can see everything we do on your screen, and the session ends the moment we disconnect.
Because we are not limited by distance, we support clients across South Africa. Remote help is also where we can most often assist after hours and on weekends, when an urgent problem can't wait until Monday.
What's included
What our Remote IT Support service covers
Secure remote sessions
We connect with your permission using secure remote software. You see everything, and you can end the session at any time.
Email & Office support
Outlook, Microsoft 365, Gmail and business email problems resolved quickly.
Software installs
Installing and setting up accounting packages, browsers, drivers and business software.
Clean-ups & security
Removing pop-ups and unwanted programs and checking that your protection is up to date.
After-hours help
Evening and weekend remote support by arrangement, when you can't afford to wait.
Ongoing support
Businesses outside Durban can use us as their IT team on an ongoing remote basis.
Who it's for
Who we help
Businesses outside Durban
Branches and small offices across South Africa.
Remote workers
Work-from-home staff who need quick help.
Home users
Help without waiting for a call-out.
How it works
Getting started takes four simple steps
- 01
Tell us what's wrong
WhatsApp, call or send the contact form. A photo of the error message helps.
- 02
Diagnosis & quote
We find the fault or scope the work and give you a clear price before we start.
- 03
We fix it or build it
On-site, in our workshop or remotely, whichever gets you going fastest.
- 04
Aftercare
We check in afterwards and stay on call for anything else you need.
Where we work
Remote IT Support anywhere in South Africa
This service is delivered remotely, so it works wherever you are, from Durban to Johannesburg, Cape Town, Pietermaritzburg, Port Elizabeth (Gqeberha) and Bloemfontein. Durban clients are welcome to meet us in person.
FAQ
Remote IT Support: your questions answered
Something else you'd like to know? WhatsApp us on 072 653 4373.
All FAQsIs remote support safe?
Yes. We only connect when you give us a session code, you can see everything happening on your screen, and you can disconnect at any time. Access ends when the session ends.
What do I need for remote support?
A working internet connection and a computer that can start up. We will send you a small program to run, which lets us connect for that session only.
What can't be fixed remotely?
Physical faults such as broken screens, failed hard drives or a laptop that won't switch on need hands-on repair. In Durban we can do those on-site or in our workshop.
Do you offer remote support after hours?
Yes. We regularly help clients remotely in the evenings and on weekends. WhatsApp 072 653 4373 and we will get back to you.
Get a quote for Remote IT Support
WhatsApp or call 072 653 4373, or send us the details and we'll come back to you with a quote.